Several people have had the wrong photo and signature printed on their driver's licenses after a glitch occurred in the Arizona Department of Transportation's computer system, according to the agency. Eight people have come forward in the last 10 days to report that they received driver's licenses with an incorrect photo and signature printed on the credential, said Timothy Tait, a department spokesman. More than 45,000 credentials have been issued by the agency since it implemented a new central issuance process on June 16, Tait said.
The computer glitch did not result in any personal information ending up in the wrong person's hands, Tait said. The driver's personal information was correct and mailed to the proper recipient, with the photo and signatures in error, he said. The Motor Vehicle Division has been focusing its attention and resources on fixing the problem, and the agency believes since the system was updated on Monday, the issue has been resolved, Tait said.
The agency's administrators believe the problem was caused by some files not being properly closed out in the system changeover, resulting in multiple photos being associated with the same file, Tait said. Anyone who received one of the improper ID cards can contact the transportation department at 602-255-0072 or 800-251-5866.